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Please read these Terms & Condistions carefully. By
submitting an order on this website you are agreeing to
the following terms and conditions which will apply to any
purchase made on this website.
To shop with www.anoushkalucas.com
you must be eighteen years of age or over.
1. PURCHASE CONTRACT
1a This website is operated by Anoushka Lucas ("we",
"us" or "our"). All purchases made on
this website are governed by these Terms and Conditions.
1b We sell goods only to end-user consumers. All goods are
sold subject to the condition that they will not be re-sold
or otherwise circulated without our prior written consent.
1c We will confirm acceptance of your order. This will either
be by a message on the website immediately after you have
confirmed your order, or by us sending an e-mail to the
email address you have provided to us. We may do both. At
this point the purchase contract will be made and we will
supply the goods to you in accordance with your order and
these Terms and Conditions.
1d You must be 18 years old or over and must have completed
the registration process in order to participate in our
service.
2. PRICE AND DELIVERY CHARGES
2a The price of the goods will be as quoted on the website
at the time you confirm your order (usually by clicking
the "Checkout" button). If you subsequently amend
your order, the prices charged will be those applicable
to the amended item(s)at the time that the amended order
is confirmed.
2b The prices stated on the website will be inclusive of
any VAT payable.
2cThe price of the goods includes a charge for packaging
and delivery. For UK orders there is a £1 flat fee,
for European/EEC orders there is a £2 flat fee and
for the rest of the world there is a £3 flat fee per
unit. Please contact info@anoushkalucas.com
for Price and Delivery charges on large orders.
3. METHODS OF PAYMENT
3a Payment may be made by debit, credit or charge card,
or through your own PayPal Account. You cannot pay for an
online order by cash or cheque.
3b The debit, credit and charge cards accepted by us are
those listed on the website on the date on which your order
is placed.
3c Authority for payment will be requested from your card
issuer at the time of your order. We reserve the right to
terminate our agreement with you if we are refused authority
for payment at any stage.
3d You agree to indemnify us in full against all costs,
expenses and outgoings incurred by us in obtaining payments
from you in the event a failed payment occurs. This will
include an administration charge of not less than £20.
We may at any time after a failed payment has occurred ask
a debt collection agency to collect payment from you.
4. DELIVERY
4a Delivery will be made to the address specified by you
when you register your sale on the website.
4b Products are subject to availability.
4c We will always try to supply you with the full quantity
that you have ordered. In the event that the goods delivered
to you are incomplete or include incorrect goods, you must
notify us promptly. If you are not satisfied with the quantity
you have received we will arrange with you for these goods
to be returned to us. Please note that the goods must not
be used and must be in good condition. You will not be charged
for any incorrect goods or goods which you have not received.
In any event, our liability will be limited to the price
of the goods not delivered or incorrectly delivered and
the cost of delivery.
4d We endeavour to deliver all goods as soon as possible.
We will not check or verify addresses and messages supplied
by you. It is your responsibility to ensure that an appropriate
person is available at the delivery address at all times
during any delivery slots that may be allocated for recorded
or registered delivery goods. An appropriate person must
sign for all goods on recorded or registered delivery. If
no-one is at the address when the delivery is attempted
the goods will be retained by the delivery company. They
will leave notification of delivery. It is your responsibility
to re-arrange delivery. Please note adverse weather conditions
or other events outside of our reasonable control may result
in the occasional late or cancelled delivery. If that is
the case we will endeavour to contact you as soon as we
are able to in order to reschedule your delivery time and
date. In any event our liability to you will be limited
to the price of goods not delivered and the cost of delivery.
5. DEFECTIVE GOODS
5a We guarantee the quality of our products. You must inspect
the products and notify us promptly of any dissatisfaction
with your order. We will promptly and fully refund the cost
of any products if one of the criteria set out below applies
to the product/s delivered to you.
- Not what you ordered
- Are damaged or defective
- The delivery is of an incorrect quantity
- If you do not receive the products ordered
We will arrange with you for the products to be returned
to us. Delivery of these goods back to us will be at your
expense.
6. AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6a Orders may be cancelled if the product has not been dispatched.
We will notify you via e-mail when your goods have been
dispatched after this time we cannot accept cancellation.
6b If you are not satisfied with your goods you must return
them unused and at your own expense within 7 days of receipt.
We will then refund the purchase value excluding the initial
cost of postage and packaging (see Price and Delivery Charges
for relevant costs above).
7. WARRANTY AND LIABILITY
7a Nothing in these Terms and Conditions will restrict our
liability for death or personal injury resulting from our
negligence, neither will any of these terms restrict any
of your statutory rights.
7b In addition to paragraph 4d we will not be deemed to
be in breach of contract or of these Terms and Conditions
as a result of any delay in our performance or failure to
perform our obligations if that delay or failure to perform
is due to any cause or circumstance beyond our reasonable
control including, but not limited to, fire, flood and other
acts of God, strikes, riot, accident, disruption to energy
supplies, civil commotion, acts of terrorism or war.
7c Other than as set out in clause 7a, our maximum liability
arising out of any order for the supply of goods to you
under this contract will be limited to the retail price
of the goods and delivery contained in that order.
8. CUSTOMER COMPLAINTS
8a Any Customer complaints should be addressed to us via
the e-mail address and telephone numbers which are listed
on our website.
9. GENERAL
9a If any of these Terms and Conditions is held by any court
of competent authority to be unlawful, invalid or unenforceable,
in whole or in part, this will not affect the validity of
the remaining Terms and Conditions which will continue to
be valid and enforceable to the fullest extent permitted
by law.
9b All copyright, trademarks and all other intellectual
property rights in all material or content supplied as part
of this website shall remain at all times vested in us.
9c These Terms and Conditions will be governed by English
law and the parties submit to the exclusive jurisdiction
of the English courts in relation to any dispute which may
arise between them.
www.anoushkalucas.com
is operated by Anoushka Lucas, bodenlee.com,
326 Upper Richmond Road West, London SW14 7JN.
These Terms and Conditions were updated on 27 July 2009.
Copyright
The information contained on this website, and those websites
to which there are links, is for general interest only.
While care has been taken in its preparation no responsibility
is accepted for any misleading information or errors within
this or other websites quoted.
All artwork and photographs published on this website are
the copyright of their respective owners, whose permission
should be sought in writing for their use by other parties.
The design of this website is copyright of Anoushka Lucas
and www.anoushkalucas.com
and no unauthorised use of its contents is permitted without
prior permission of the copyright holders.
Anoushka Lucas July 2009
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